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Personal Flood Plan

You may find it useful to create your own personal flood plan with all of the necessary contact details in case the worst happens.

What can you do if a flood is expected in your area?

General contact list Company name Telephone Contact name
Flooding Environment Agency 0345 988 1188
Electricity provider
Gas provider
Water company
Telephone provider
Insurance company and policy number
Local council
Local radio station
Travel/weather info

Key Locations  
Service cut-off Description of location

Who can help/who can you help?      
Relationship Name Contact details Howcan they/you help?
Friend or neighbour

Be prepared for flooding. Act now.

You can print this page out for your flood plan or download one from either of the links below.

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How to Cope...

What can you do if a flood is expected in your area?

Home Notes
• Move furniture and electrical items to safety
• Put flood boards, polythene and sandbags in place
• Make a list now of what you can move away from the risk
• Turn off electricity, water and gas supplies
• Roll up carpets and rugs
• Unless you have time to remove them hang curtains over rods
• Move sentimental items to safety
• Put important documents in polythene bags and move to safety
Garden and outside
• Move your car out of the flood risk area
• Move any large or loose items or weigh them down
• Move important documents, computers and stock, back up computer systems, store backups off site.
• Alert staff and request their help
• Farmers move animals and livestock to safety
• Store enough feed, off site, for several days
• Install flood defenses
• Move 0r protect key equipment and machinery
• Evacuation - Prepare a flood kit in advance
• Inform your colleagues, suppliers and customers that you may need to leave your premises.

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Before, During and After...

Before a flood

• Prepare a flood kit, including a bag of warm clothes for you and your family (sufficient for a number of days should you not be able to return home). In the bag you should also have a torch, spare batteries, toys for any children and pets, wellingtons, hand sanitiser and rubber gloves.

• Prepare and keep to hand in a water proof bag; any medication you or your family may be taking, home insurance policy details, personal ID (such as passport or driving licence) for you and your family, debit/credit card, phone charger etc. This could be kept in your flood kit.

• Complete a personal flood plan, See Below, complete and print off, keep it in a safe place and let others know where it is.

• Contact the local flood forum co-ordinator for available assistance, Chris Nolan, 07930803060, including sand bags and signs etc

• Register with local flood line 0345807060,

• Ensure your insurance policy is up to date and gives sufficient cover for both buildings and contents. Also consider kennels for pets.

• Put into position any flood defences you may have.

• Move all sentimental items to a position of safety, above the expected level of flood waters.

• Move to higher ground any furniture, electrical goods etc you can safely carry, wrap curtains around curtain poles if you don’t have time to remove them.

• Locate your gas, water, and electric mains isolation stop taps and switches, be prepared to switch them off should the risk become severe.

• If you need to leave your home before or during a flood you MUST inform friends and family AND the local flood forum so to avoid concern of missing people.

• Check in with vulnerable neighbours. Make sure they are prepared.

During a flood

• Do not try to drive through flood waters.

• Flood water is always contaminated and never clean. Keep yourself, family and pets out of the flood water.

• Any cuts or grazes obtained during flooding should be sanitised and treated as soon as possible.

• Flood waters can be deceptively very deep and fast flowing. Do not enter flood waters unless told to do so by emergency services or persons in authority.

• Do not let pets into flood waters.

• Listen to local radio for news and flood updates.

After a flood

• Do not re-enter your home until you are told it is safe to do so.

• Do not turn on your water, electric or gas supplies until you are told it is safe to do so. A certificate must be issued by a competent gas fitter or electrician, BEFORE you turn on services.

• Notify your insurance company of the flood and extent of the damage.

• Take photos of every affected room and all affected contents BEFORE you move them or throw them out.

• DO NOT remove any carpets or flood damaged goods until told to do so by your insurance company.

• Only when instructed to do so, remove contents. Save samples of carpets, underlay and other floor coverings. These will be needed later.

• The clear up can begin once flood water has subsided. BUT remember flood water is always contaminated. Ensure gloves are worn at all times and that all exposed skin is sanitised before eating, drinking or smoking.

• In most situations your insurance company will assign a contractor to clean, sanitise and dry your home. At times of flooding this could take time due to access and the number of flood cases in the affected area.

• If you are insured, your insurance company will appoint a surveyor to attend, provide costs, and to arrange reconstruction of your home.

• You do have the right to opt for a cash settlement if you wish. But, the surveyor will still need to attend to enable a cash settlement figure to be calculated.

• If you are unable to return to your home, alternative accommodation can be arranged, and paid for, by your insurance company. This also applies to your pets.

• Until all flood water has receded it will still be dangerous. Manhole covers and gully tops may have been dislodged leaving unseen dangers. Use sticks as a guide until all surfaces can be seen.

• Ensure needy and vulnerable neighbours are ok, do they need help?

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Flood warnings: Know what to do

Flood Alert – Prepare

Prepare a bag that includes any medication you or your family may be taking, home insurance policy details, personal ID (such as passport or driving licence) for you and your family, debit/credit card, phone charger etc. Listen to local radio for flood bulletins.

Flood Warning – Act

Contact family and friends to inform them you may have to move out and may only be contactable by mobile. Turn off gas, water and electrical supplies to your home, move smaller items of furniture, televisions, computers to upstairs / lift off the floor. Move family pets and cars to a safe position, clear of risk of flood water.

Severe flood warning – Survive

Keep yourself and family out of the way of flood waters, Follow advice from emergency services, Call 999 if in immediate danger.

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Flood Resilience Measures

There are currently no flood resilience grants available. You will be notified if and when they become available again.

Flood resilience measures are things you can do to your home to help minimise the effects of a flood. Some resilience measures can be done by yourself and some will have to be done by professional, reputable builders and trades people.

For example:

Help yourself

• Obtain, and keep handy, a supply of sand bags. You will need enough to protect the door to your property nearest the direction of the flood water. Don’t forget entrances to any cellars and garages you may have.

• Fit a sump pump in cellars. These should be wired to an electrical supply above the highest point of your cellar.

• At a reasonable cost you can purchase a flood gate. Again these should be kept in a location that is quickly and easily available.

• Anti-flood devices can be fitted to waste pipes that are located above ground. These are easily fitted and stop the flow of water back into the house through baths, showers and sinks etc located on the ground floor of a property.

• If you keep appliances such as washing machines or dryers on the floor in a utility room, garage or out building, make sure these are lifted of the floor onto blocks or stands.

Help from others

• Replace your existing door with a flood proof door. These are not cheap but DO work. These are also available for heritage and conservation areas.

• If you are considering new carpets, consider floor tiles with under floor heating. With tiles, once the water has gone, you can wash out the debris with a hose pipe in minutes.

• Anti-flood devices are available for toilets, these are normally fitted under ground on the flow to the drain from your toilet outlet.

• Air bricks which are normally built into the wall around the outside of your home (dependant on the type of construction), can have fitted valve which seal water tight during a flood and release automatically when the flood water subsides. This stops water entering your home through the walls.

• If you have a cellar which contains your electric and or gas meter you may want to consider having them moved to a higher position in your home. If your cellar floods, your electrics will blow and will require full replacement of the meter. You may not be covered on your insurance for this. As for the gas meter, this may allow water to enter the meter. This would need to be checked by your service provider before being tested and turned on again.

• If your central heating boiler is floor mounted, sat on the floor, or located in a cellar, you may wish to consider having it relocated to higher ground. If your boiler is flooded, it will need to be replaced.

Resilience suppliers:

Click on the links below for more info...

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